As Customer Service Representative, you are the main point of contact for your customers when it comes to orders, production process follow up, deliveries and introduction of new products. Together with the team of colleagues in our Belgian office and worldwide you ensure the highest level of satisfaction and are able to provide a solution to any problem, either commercial or logistical.
Main Responsibilties
- Excellent customer service at all times
- Processing and follow-up of sales orders, from order input through delivery
- Forecast and demand management & stock level maintenance
- Complaint management and resolution in agreement with sales
- Product knowledge including latest developments
- General support to the sales team
Requirements
Education:
- Bachelor’s degree in a related field or equivalent experience
Work Experience:
- Minimum of 2 years’ commercial experience in an international B-to B market environment
- Experience with ERP systems and Microsoft Office Suite
- Knowledge of logistics, INCO terms and customs procedures is preferred
- Positive mindset, desire to learn and improve yourself as well as existing processes, attention to detail and problem solving
Technical Skills: (Certification, Licenses and Registration)
- Experience with ERP systems and Microsoft Office Suite
Language / Communication Skills:
- Proficient in English both oral and written; Dutch, German or Spanish are an advantage